At W-Sport<\/strong> we aim to deliver a high quality, engaging and relevant service to our viewers. We also aim to ensure that our programming is compliant with the requirements set out in the\u00a0Broadcasting Act 2009<\/a>, as amended by the Online Safety and Media Regulation Act 2022<\/a>.<\/p>\n W-Sport<\/strong> welcomes and will engage with all feedback, both negative and positive, from our viewers concerning any aspect of our service.<\/p>\n We are obliged under the Broadcasting Act, 2009 and the Online Safety and Media Regulation Act 2022 to have in place a Code of Practice for handling complaints from our viewers. This Code of Practice sets out and explains our complaint process and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below.<\/p>\n You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on our service has breached one or more of the following obligations:<\/p>\n If you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter or email):<\/p>\n If, by reason of disability or other good reason, you are unable to submit the complaint in writing, please contact us and we will assist you to do so.<\/p>\n We will not accept complaints that we deem to be of a frivolous or vexatious nature.<\/strong><\/p>\n You should submit your complaint to the following address:<\/p>\n W-Sport, Broadcasting House, 3A Prince\u2019s Street, Dublin 2, DO A520, Ireland.<\/strong><\/p>\n Email:\u00a0complaints@w-sport.com<\/a><\/p>\n Once we have accepted your complaint, we will work to resolve the issue\/s as soon as possible. Your complaint will be carefully considered, investigated if necessary, and responded to in writing.<\/p>\n This response will be sent to you within 20 working days<\/strong> from receipt of your complaint.<\/p>\n Coimisi\u00fan na Me\u00e1n\u2019s role is to regulate broadcasters and online media.<\/p>\n If we for any reason we have not responded to your complaint within 20 working days or if you are not satisfied with our response, you can refer your complaint to Coimisi\u00fan na Me\u00e1n. You have 14 days from the date of response or the date a response was due to refer your complaint. An Coimisi\u00fan will consider the complaint and may carry out an independent review of the complaint and our response. Information on how to refer a complaint to Coimisi\u00fan na Me\u00e1n is available on Coimisi\u00fan na Me\u00e1n\u2019s website at\u00a0www.cnam.ie<\/a>\u00a0or from the following address:<\/p>\n Complaints Officer We are required under the Broadcasting Act, 2009 as amended by the Online Safety and Media Regulation Act 2022 to keep a record of all complaints submitted in accordance with this Code of Practice for two years. We are also obliged to provide these records to Coimisi\u00fan na Me\u00e1n if requested. Codes of Practice\/Right of Reply Scheme:<\/strong><\/p>\n Right of Reply Scheme<\/a><\/p>\n Code of Programme Standards<\/a><\/p>\n General Commercial Communications Code<\/a><\/p>\n Code of Fairness, Objectivity and Impartiality in News and Current Affairs<\/a><\/p>\n1. What can I complain about?<\/h4>\n
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2. How do I make a complaint?<\/h4>\n
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3. Where should I send my complaint?<\/h4>\n
4. What will happen to my complaint?<\/h4>\n
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5. The role of Coimisi\u00fan na Me\u00e1n<\/h4>\n
\nCoimisi\u00fan na Me\u00e1n
\n2 \u2013 5 Warrington Place, Dublin 02 XP29
\nPhone: (01) 644 1200<\/a>
\nFax: (01) 6441 299
\nE-mail:\u00a0complaints@cnam.ie<\/a><\/p>\n6. Record of Complaints<\/h4>\n
\nOur records will include copies of your complaint, our response\/s and the audio copies of the broadcast material.<\/p>\n